Career Opportunities at Quadax
Quadax, a leader in business services and technologies for the healthcare industry, offers a variety of career paths that are both challenging and rewarding. We strive to attract, hire, and retain an exceptional team of people. As a growing company, our staffing needs change often. Seize the opportunity to grow with us—and put your passion for excellence to work.
Quadax is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, handicap, national origin, military or veteran status, pregnancy, or any condition prescribed by law.
Quadax does not hire persons who use tobacco products, including cigarettes, cigars, pipes or smokeless tobacco. Applicants will be required to provide a written certification regarding their status as nonusers of tobacco products, and will be subject to testing to confirm that status if hired.
Technical Communication Specialist
Posted 09/07/10
Quadax currently has an opening for an entry-level Technical Communication Specialist to write, update, and edit technical documentation for our healthcare revenue cycle management and reimbursement support solutions. The technical writer will work closely with the development team to produce online user manuals, software release notes, and related product documentation. In addition, the writer will collaborate with the documentation team in creating Web content, training materials, and company newsletters.
Responsibilities
- Produce accurate, user-friendly documentation of software products based on careful research and interviews with subject matter experts
- Organize information from multiple sources and create online help that follows technical communication standards
- Assist with assessment of needs and product training for internal users and clients
- Develop other product, client, and marketing communications as needed
Qualifications
- College degree in technical communication or professional writing preferred; an equivalent combination of education and experience in technical communication acceptable
- Experience (1–3 years) creating documentation and online help; experience in software documentation in the healthcare medical billing field a plus
- Demonstrated excellence in writing and editing clear, concise content
- Effective communication, organization, and time-management skills
- Ability to grasp complex technical concepts quickly and translate them into simple terms
- Capable of working on multiple projects simultaneously while maintaining close attention to details
- Proficiency in Microsoft Office products and online help authoring software (RoboHelp); proficiency in graphics preparation tools, HTML, Dreamweaver, screencasts (Camtasia), and desktop publishing a plus
Project Manager
Posted 08/16/10
The Project Manager, who will report to the Production Vice President, is responsible for assisting the Production Managers in preparing analyses, spreadsheets, and evaluations, and assisting with projects related to client production work. In addition, the Project Manager may work on internal projects as assigned by the Vice President, Senior Client Service Manager, or Director. The Project Manager should prepare their work in a professional manner and appropriately document their findings and recommendations.
Responsibilities
- Assist Production team in preparing analyses for outsourcing refinement, client accounts receivable, process flows, productivity standards, documentation of controls, and standard operating procedures.
- Develop and implement production dashboards
- Meet with client personnel when required to assist in the evaluation of needs
- Participate in process improvement projects, including analysis of current workflows and documentation.
- Troubleshoot, when necessary, issues that come up from time to time
- Interface with Quadax Production and Support staff in gathering information for assigned projects.
- Communicate project results with Production management team
- Assist Production manager team with ad hoc projects as needed
Qualifications
- College degree from a four-year accredited school
- Minimum of 3-5 years in a project management position or analyst position
- Excellent written and verbal communication skills
- Proficient in Microsoft Excel; working knowledge of MS Project and Visio a plus
- Organized and able to handle multiple assignments
- Laboratory and/or medical billing experience a plus
Supervisor, HARP Services
Posted 08/16/10
The Supervisor will coordinate department activities and special projects, supervise staff in accordance with company policies and procedures, provide guidance and encourage development of staff members, and perform annual performance reviews for staff. The Supervisor will work in the Quadax office in Norwalk, Ohio.
Responsibilities
- Schedule department work assignments, training, and other activities.
- Complete month-end established responsibilities.
- Contact insurance companies to resolve unusual or difficult claim issues.
- Recommend and coordinate needed changes based on process analysis.
- Direct staff in development and preparation of reports.
- Supervise staff in company policies and processes.
- Assist and train staff in resolving complex and out-of-policy issues.
- Conduct employee performance reviews.
- Serve on committees and teams as department representative.
- Undertake special projects or administrative procedures assigned by the Manager.
- Other duties as assigned.
Qualifications
- High school graduate or GED.
- Previous experience of four or more years working with healthcare billing or similar areas.
- Detail oriented and able to multi-task.
- Excellent written and verbal communication skills.
- Able to establish priorities, work independently, and proceed with objectives without supervision.
- Knowledge of office processes and systems.
- Proficient in Microsoft Excel and Word
Programmer/Analyst
Posted 08/13/10
Quadax, Inc. is seeking programmer/analysts to work on systems that support our rapidly growing healthcare revenue cycle management and reimbursement support solutions. In this role, you would be challenged to create technical solutions to meet the needs of our customers and users. The position involves both individual and team responsibilities and provides opportunity for advancement.
Responsibilities
- Programming
- Systems analysis and design
- Client implementation
- Troubleshooting
- Support systems analysis
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, MIS, or a related degree required
- Knowledge of HTML, Javascript, and asynchronous programming such as JSON
- Ability to write and maintain structured program code
- Ability to learn technologies and business practices
- Excellent written and verbal communications skills
- Knowledge of HP-UX a plus
Appeals Specialist
Posted 05/12/10
The Appeal Specialist responds to assigned second- and third-level denials by submitting appeal letters and required documentation to insurance companies within the appeal filing time limits; submits external review requests and required documentation to the state within the filing time limits; acts as a patient advocate by identifying the path needed to obtain the maximum reimbursement under the insurance plan; and works with the patient to get the denial overturned.
Responsibilities
- Review assigned denials and EOBs for appeal filing information and gather any missing information.
- Review case history, payer history, and state requirements to determine appeal strategy.
- Obtain patient and/or physician consent when required by the insurance plan or state.
- Obtain medical records when required by the insurance plan or state.
- Gather and fill out all special appeal or review forms.
- Create appeal letters, attach the materials referenced in the letter, and mail them.
- Coordinate phone hearings with the insurance company, patient, and physician.
- Comply with all appeal process, system, and documentation SOPs.
- Meet appeal filing deadlines by completing assigned work list tasks in a timely matter and / or reporting to management when assistance is needed to complete the tasks.
- Report all insurance company or state requirements and denial trend changes to the Team Leader and Reimbursement Manager.
- Participate in team and appeal meetings by sharing the details of cases worked.
- Act as a backup on answering incoming telephone calls as needed.
- May undertake special projects assigned by the Team Leader or Reimbursement Manager.
Qualifications
- High School diploma or GED
- Minimum of four years health insurance billing experience
- Knowledge of managed care industry, including payer structures, administrative rules, and government payers
- Past leadership experience
- Proficient in all aspects of reimbursement
- Detail oriented
- Possess excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives without supervision.
- Proficient in Microsoft Excel and Word
Programming Manager – ECM Document Capture
Posted 04/28/10
The Manager's focus is Enterprise Content Management (ECM) document capture technologies. At present, Quadax’s ECM Services offering includes Hyland Software, Inc. (OnBase) and Kofax (VRS and Capture) solutions.
Responsibilities
- Principal responsibility of ECM document capture technologies, applicable protocol, and client deployments. Technologies include: scanning hardware, client/server scanning software, and secure FTP interfaces.
- Nurture vendor relations in the procurement of both document capture technologies and applicable service agreements
- Support sales activity in the configuration and pricing of document capture technologies
- Provide Tier-2 level client support on applicable document capture technologies
- Coordinate document capture activities with applicable Quadax colleagues
- Augment document capture technologies with VB.net to qualify and normalize data elements
- Encouraged to achieve CDIA+ and /or ECMp certifications
Qualifications
Required skills:
- Bachelor degree or greater in IT or CS field of study
- VB/ASP.net development skills
- Solid verbal and written communication skills
- Personnel leadership experience (i.e. manager or supervisor)
Desired skills:
- 2+ years of personnel leadership experience
- Vendor relations exposure
- ECM application exposure
EDI Customer Service Representative – West Virginia
Posted 04/12/10
Responsibilities
- Install and implement EDI medical claims management application at client locations
- Client training
- Ongoing client support
- Assist in defining client billing and workflow needs based on facility specialty
- Research, resolve, and report billing edit changes and conflicts (UB and CMS-1500)
- Troubleshooting of software functions and problem solving.
Qualifications
- College degree preferred but not required
- Medical billing knowledge, both technical and professional, is required, as well as in-depth knowledge of personal computer applications, i.e., Microsoft Word, Excel, PowerPoint, Access, SQL, and various operating systems
- General computer knowledge
- Demonstrated customer support experience
- Ability to travel through the region
- Excellent written and verbal communication skills
Territory Sales Managers
– Kentucky/Tennessee
– Illinois/Indiana
Posted 06/25/10
We have an immediate opening for Sales Territory Managers covering the IL/IN and KY/TN territories to sell our healthcare electronic claims management and revenue cycle solutions to hospitals, clinics, and physician practices. We are seeking experienced business-to-business commission and bonus-oriented sales professionals to drive our success in these territories.
The manager will be based out of our corporate office in Middleburg Heights, OH with travel required into the respective geography.
We need two managers: one for the Kentucky/Tennessee territory and one for the Illinois/Indiana territory.
Responsibilities
- Prospect for potential hospital accounts
- Drive and negotiate opportunities to successful closure
- Achieve annual sales quotas
- Maintain contact database and required sales reports
- Work closely with operations staff to achieve client satisfaction
- Coordinate and participate in regional trade shows and meetings as required
- Assess and qualify customer needs, analyze territorial needs, and consistently demonstrate effective selling skills
Qualifications
- Four-year degree required
- Minimum of three + years experience in business-to-business commission and bonus driven sales
- Strong presentation and product demonstration skills
- Detail oriented.
- Excellent written and verbal communication skills.
- Able to work independently in remote office with minimal supervision
- Proficiency with PC/Windows, Microsoft Office products, the Internet and email are required
- Extensive travel (50%)
XIT Workflow Analyst/Leader
Posted 01/20/10
Candidates for the Xpeditor Implementation Team (XIT) Workflow Analyst/Leader position must be highly motivated, energetic individuals with the ability to learn quickly and the desire to grow both professionally and personally in a high-paced work environment. General proficiency with PCs/Windows, Microsoft Office products, the Internet, and email is required, along with a willingness to develop communication skills. This position involves extensive travel and overnight stays (75%).
Responsibilities
- The Workflow Analyst/Leader will assist XIT Workflow Leaders in managing the medical billing and application customization aspects of a new implementation. One primary implementation workflow task involves working with the managers and billers of a hospital billing department to identify differences with how the Quadax proprietary medical claims processing software (i.e. Xpeditor) edits claims versus the hospital's current EDI system. This process, referred to as "parallel testing" allows XIT to identify additional customization that may be required in order to bring a new client up into a "production" or "live" status. Workflow Analysts will also assist Workflow Leaders with training new clients in both group and one-on-one settings.
Qualifications
- Two-year degree
- 3-5 years experience in Healthcare Financial Mgt/Medical Billing
- Detail oriented
- Excellent written and verbal communication skills
- Able to establish priorities, work independently, and proceed with objectives with minimal supervision
- Proficiency with PC/Windows, Microsoft Office products, the Internet, and e-mail required
- Able to travel extensively and stay overnight (75%)
Call Center Representative
Posted 06/01/10
Quadax, Inc., the leader in medical billing and software, has openings in our Call Center. The principal function of this position is to take incoming calls from patients, insurance companies, and providers.
Hours: Monday through Thursday—11:00 a.m. to 7:30 p.m.; Friday—10:30 a.m. to 7:00 p.m.
Responsibilities
- Assist patients with inquiries into their account
- Obtain or confirm accurate billing information that will get patients’ accounts paid, and distribute information to appropriate department for processing
- Follow up with all patient inquiry calls left on voicemail or as indicated by patient
- Update patient information
- Message all calls in the system as to your response to patient inquiry calls
- Assist other departments in between phone calls with various assignments (mailings, editing, batching, etc.)
Qualifications
- Excellent communication skills
- PC experience
- Able to type at least 35 wpm
- Customer service experience in a call center environment
- Medical billing experience a plus
We offer group insurance benefits, 401(Mk) plan, paid time off, and a pleasant work environment. This position is hourly with an incentive phone bonus based on call volume, which is paid semi-annually.